FAQ

  • Do I need to create an account for placing an order?
    It is not required to set up an account when shop at Four Seasons Hotel Toronto eShop (four-seasons-toronto.myshopify.com)
  • What credit card can I use?
    VISA, MasterCard and American Express can be accepted for the online payment.
  • Can the orders be delivered?
    Unfortunately delivery is unavailable currently.
  • Can I change my order after it has been placed?
    Once your order has been confirmed, no changes, cancellation or refund will be accepted. 
  • I just placed my order. Can I add another item to it?
    Unfortunately we cannot add items to an existing order.
  • I Keep Getting An Error When Trying To Place An Order. What Should I Do?
    If you are receiving an error message, there may be a problem with the information you entered about your credit card, billing or shipping address. Please review all information closely and look for typos or mis-keyed numbers.