Terms and Conditions

  • The e-Shop items are available for purchase through Four Seasons Hotel Toronto e-Shop only.
  • Full payment is required upon ordering to guarantee order.
  • The order cannot be refunded nor replaced once payment is confirmed.
  • The order is not redeemable for cash and cannot be exchanged for any other products or services.
  • The order cannot be refunded nor replaced if lost and will be invalid if order confirmation is found defaced or altered.
  • The product purchased cannot be used for resale, or for other commercial activities.
  • All e-Shop offers cannot be used in conjunction with other promotional offers or members discount.
  • Product purchase confirmation is for one-time use only. No credit or change will be given for any unredeemed portion.
  • All e-Shop items purchased must be redeemed on the date, time, and venue selected, and are invalid after expiration.
  • All e-Shop takeaway items require advance order and available for redemption and pick up at Cafe Boulud. Delivery service is currently unavailable.
  • Cakes and Pastries require advance order and are available for redemption at Cafe Boulud on your selected pickup date between 10 a.m. to 6 p.m. Delivery service is currently not available.
  • In Ontario, it is illegal to sell alcohol to any person under the age of 19. By placing an order with Four Seasons Hotel Toronto, the customer confirms and warrants that he or she is at least 19 years old. We may request proof of age from the person accepting the order.
  • Advanced reservations are required for all Spa services and subject to availability. Please contact the Four Seasons Hotel Toronto Spa at +1 (416) 964-0411 or spa.toronto@fourseasons.com, from 8 a.m. to 9 p.m. for reservation.
  • All images of products are for reference only, and may differ from the actual product. Four Seasons Hotel Toronto reserves the right to change, revise, supplement, suspend or discontinue orders at any time without prior notice after the confirmation of the transaction.
  • In case of dispute, Four Seasons Hotel Toronto reserves the final right.